Thank you for shopping at zabistyles.com! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund and returns policy outlined below.
- Returns Eligibility
1.1 Unused and Unworn: To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them. It should be in its original packaging, with all tags and labels attached.
1.2 Timeframe: You must initiate the return process within 3 days of receiving your order. After this period, we may not accept the return.
1.3 Non-Returnable Items: The following items are not eligible for return or refund:
- Custom-made or personalized items
- Sale or clearance items (unless they are defective or damaged)
- 2. Return Process
2.1 Contact Customer Support: Before returning any item, please contact our Customer Support team at shop@zabistyles.com . Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
2.2 Return Shipping: If the return is approved, you will be responsible for shipping the item(s) back to us. Please ensure that the item(s) are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return and retaining proof of postage.
2.3 Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to our error (e.g., defective or incorrect item sent). In such cases, we will provide you with a prepaid shipping label or reimburse your return shipping costs upon verification.
- Refund Process
3.1 Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria stated in Section 1.
3.2 Refund Options: If the return is approved, we will process your refund according to your preference:
a. Original Payment Method: If you paid using a credit/debit card or other electronic payment methods, the refund will be credited back to the original payment method. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.
b. Store Credit: Alternatively, you can choose to receive a store credit that can be used for future purchases on our website. Store credits do not expire.
3.3 Refund Amount: The refund amount will be the original purchase price of the returned item(s), excluding any shipping charges or discounts applied within 7 days after we receive back the product.
- Exchange Process
At this time, we do not offer direct exchanges. If you wish to exchange an item, you can follow the return process outlined above and place a new order for the desired item.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support team immediately at shop@zabistyles.com . Provide your order number, a description, and clear photos showing the issue. We will work with you to resolve the problem promptly, which may include a replacement, refund, or store credit, depending on the circumstances.
- Contact Us
If you have any further questions or need assistance regarding our refund and returns policy, please contact our Customer Support team at [contact email]. We are here to help you!
Note: It is important to review and understand our refund and returns policy before making a purchase. By placing an order on zabistyles.com, you acknowledge and agree to comply with the terms and conditions stated in this policy.
